Returns & Exchanges
At Dolcewheels, we strive for complete satisfaction with every purchase; if you are not entirely happy with your order, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure that all products remain in their original packaging and unused condition to qualify for processing.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Prepare the Package
Securely pack your items in their original boxes and include all documentation, accessories, and tags that were part of the initial shipment.
- 3.Ship the Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
- 4.Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method or ship your exchange within 5-7 business days.